| FAQ |
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| 1. |
How long does it take to get my DVD order? |
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As long as we get your order by 12:00pmPST M-F, the order will go out that day. Orders that we receive after 12:00pmPST M-F will go out the following business day. We ship using USPS, which covers a wide range of shipping options. Depending on which shipping model you choose,and where you live, it could take anywhere from 1 day to 1 week in most cases. |
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| 2. |
What type of payment do you accept? |
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We accept Visa, MasterCard, American Express, Optima, Discover (Novus), Diner's Club, Eurocard, Carte Blanche, JCB, checks, purchase orders (when accompanied by check), money orders and cash. We accept over 40 currencies. You may send cash or checks in a non U.S. currency. If you select a non U.S. currency, our order page will automatically convert the total price of the order to that currency. If you send a check in USD drawn on a bank outside the U.S., the order must be for $100 or over. We do not accept PayPal at this time. Note that all returned checks will be charged a $25 returned check charge. |
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| 3. |
I don't have a DVD player. Can you ship other formats? |
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Yes we can! You name the format, and we can ship it. VHS is our most common request, but believe it or not, we get requests for 3/4", S-VHS and Beta. To order formats other than DVD or VHS, you must place this order with one of our Customer Service agents over the telephone. Special pricing applies in these instances. Also, please understand that analog formats will not have the same functionality that the digital DVD format has. |
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| 4. |
What happens if I can't play the DVD on my DVD player? |
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Thank you for asking!! First of all, understand that not all DVD's play in every single DVD player! 95% of all DVD players will play our DVD's, but before you order, it may be wise to check to make sure that your DVD player will work with our programming software. Click Here to verify your DVD player. If you checked the list, and your DVD player is compatible, and yet our DVD will still not play, contact us immediately! One of our Customer Service Agents will promptly issue a RMA number to you and send a replacement to you at our cost. |
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| 5. |
Is my transaction "safe" with you folks? How can I be sure? |
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You bet it's safe! We utilize one of the premiere processing facilities on the World Wide Web, named Kagi. Kagi utilizes the Verisign Digital ID for all secure transactions. Verisign ensures that when you order from our Online Order Page using Verisign security, your information is safe from interception and alteration. Verisign offers a state-of-the-art, completely dependable security infrastructure. Read all about how secure your transaction is by following this link . |
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| 6. |
How can I track my order? |
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You can track your order using the Kagi Order Tracking System. After your order is placed, you are sent an Order Confirmation e-mail which provides details of your order and gives you an Order Number and Transaction ID. To track your order, simply locate these numbers from your Confirmation E-Mail and follow this link to track your order. If you have any further questions, contact our Customer Service Department. |
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| 7. |
I can't play the video "Previews" on your website! What's wrong? |
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Aha! Someone who has a love/hate relationship with technology just like us! We love it when it works, but when it doesn't... #%!%#^!^#!! The problem can be easily fixed by downloading the latest version of Windows Media Player for your Operating system, and setting the Windows Media Player connection speed to that which most closely reflects the speed of your internet connection. The Windows Media Player is free from Microsoft, and it's safe to download from the Microsoft`s website. Follow these instructions: (1. Follow this link and download the free Windows Media Player . 2. After downloading & installing Windows Media Player , open Windows Media Player. 2. Select "Edit" from menu at top of player. 3. Select "Preferences". 4. Select "Windows Media Player Preferences". 5. Select "Connection Speed". 6. After choosing the appropriate speed {check with your ISP if you're not sure what your's is} close the Windows Media Player and re-try the RaceRoute "Preview".) This should solve your problem, but if you're still having "technology issues" after downloading and re-starting, give us a call and we'll try to help. Use the Contact Us page to get in touch with one of our Customer Service agents. |
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| 8. |
How about a little history on the origins of RaceRoute.com? |
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Good query, well done! In 2001, Blue Sky Holdings, LLC (the parent company of RaceRoute.com) signed an agreement to purchase Downtown Productions, a 14 year old, San Diego video production company, for the sole purpose of creating digital videos for marathon runners and fans. With the talent, assets, technology and know-how from Downtown Productions, we changed the name and RaceRoute.com was born. The rest is history! We are no longer referred to as Downtown Productions, it's just how we were formed. RaceRoute.com is focused on producing exciting visualization tools on DVD to athletes for years to come. |
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| 9. |
I don't see my marathon on your site. Does this mean you aren't covering it? |
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Another great question! While we are doing our best to cover the top 20 U.S. marathons, we may not get to them all. Check our website on the "Marathons" page for a full list of current offerings. We will catalog and archive these marathons for future purchase and will be constantly adding to the collection. In 5 years, there won't be a major marathon that we don't cover! |
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| 10. |
What's your favorite marathon? |
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We had to throw this question in here, because amazingly, we get asked about once a week! We took a consensus from everyone here that had run at least three marathons, and out of the big races, Chicago and New York came back as favorites! What's yours? E-mail us: info@RaceRoute.com |
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